Shipping Policy

Last Updated: 15 July 2025

At motheroftheyear.co.uk, we specialize exclusively in the sale of digital products, including online courses, downloadable guides, and educational content. As such, no physical shipping is involved in any transaction. This Shipping Policy is designed to clarify how digital product delivery works and what you can expect after completing your purchase.

1. Nature of Products

• 1.1 All products offered on motheroftheyear.co.uk are digital in nature. We do not offer any physical goods or materials.
• 1.2 Examples of digital products include video courses, recipe e-books, and PDF guides.

2. Order Processing Time

• 2.1 Orders are processed automatically once payment is successfully completed.
• 2.2 Most customers receive access to their purchased content within minutes.
• 2.3 In rare cases, processing may take up to 24 hours due to technical issues or manual verification.

3. Delivery Method

• 3.1 Digital products are delivered electronically via email and/or through secure login on our website.
• 3.2 Access instructions are provided immediately after successful payment.
• 3.3 Users are responsible for ensuring their email address is entered correctly at checkout.

4. Delivery Charges

• 4.1 There are no shipping or handling fees associated with digital products.
• 4.2 No customs duties, taxes, or international charges apply to our products.

5. Access to Digital Products

• 5.1 Access is granted via user accounts. If you create an account during checkout, you can log in anytime to view your courses.
• 5.2 If you do not receive access within 24 hours, please contact our support team.

6. System Requirements

• 6.1 Users must have access to an internet connection and a compatible device (computer, tablet, smartphone).
• 6.2 We are not responsible for issues related to outdated browsers, unsupported software, or internet interruptions.

7. Technical Assistance

• 7.1 If you experience difficulty accessing your digital content, please contact our team at info@motheroftheyear.co.uk.
• 7.2 Our support team aims to resolve most access issues within 24–48 hours.

8. Failed Delivery

• 8.1 If a digital delivery fails due to technical errors, spam filters, or incorrect email addresses, we will resend the content upon request.
• 8.2 Please check junk/spam folders before contacting us.

9. Download Limits

• 9.1 Some products may be downloadable. Unless otherwise specified, you are permitted to download purchased materials for personal use.
• 9.2 Redistribution, resale, or sharing of content is strictly prohibited.

10. Multiple Purchases

• 10.1 If you make duplicate purchases accidentally, please contact us immediately for assistance.
• 10.2 We may issue a refund for duplicate orders provided they are reported within 24 hours.

11. Communication of Delivery

• 11.1 All communication relating to digital product delivery is conducted via email.
• 11.2 We recommend adding info@motheroftheyear.co.uk to your safe sender list.

12. Amendments to This Policy

• 12.1 We reserve the right to update this Shipping Policy without prior notice.
• 12.2 Any changes will be posted on this page with an updated effective date.

13. Contact Information

For any inquiries about digital delivery, please contact us:

CARING AND SUPPORTIVE SERVICE LTD
58 Mund St
London, W14 9LZ
United Kingdom
Phone: +44 7522 515274
Email: info@motheroftheyear.co.uk