Return Policy

Last Updated: 15 July 2025

At motheroftheyear.co.uk, we are dedicated to ensuring customer satisfaction with every digital course we offer. This Return Policy outlines the conditions under which returns and refunds are handled for our digital products. By purchasing from us, you agree to this policy in full.

1. Scope of This Policy

• 1.1 This policy applies exclusively to digital products (online courses, guides, downloadable content) sold via motheroftheyear.co.uk.
• 1.2 We do not sell physical goods and therefore do not process physical returns or exchanges.

2. Eligibility for Refunds

• 2.1 A full refund is available within 14 calendar days of purchase if the digital course has not been accessed, streamed, viewed, or downloaded.
• 2.2 Once any part of the course has been accessed in any way, you automatically waive your right to a refund.
• 2.3 We reserve the right to verify access logs before approving a refund request.

3. Exclusions from Refunds

• 3.1 Refunds will not be granted:
• If the course has been partially or fully accessed.
• If the request is made beyond the 14-day window.
• If the dissatisfaction is based on personal taste, subjective content preference, or changes in personal circumstances.

4. How to Request a Refund

• 4.1 To request a refund, please email info@motheroftheyear.co.uk with the following details:
  • Full name
  • Email address used for purchase
  • Order number
  • Reason for refund request
• 4.2 All refund requests are reviewed manually, and you will receive a response within 3–5 business days.

5. Refund Processing

• 5.1 If approved, refunds are issued to the original payment method used for the purchase.
• 5.2 Processing times may vary depending on your financial institution but typically take 5–10 business days.
• 5.3 We do not process refunds to alternative accounts or payment methods.

6. Non-Refundable Situations

• 6.1 Refunds are not provided for:
• Forgotten discount codes
• Duplicate purchases made more than 24 hours apart
• Technical issues outside our control such as device incompatibility
• 6.2 We strongly recommend reviewing the course description and requirements carefully before purchase.

7. Digital Access Issues

• 7.1 If you experience technical issues preventing access to the course, please contact our support team immediately.
• 7.2 In most cases, access issues are resolved quickly without the need for a refund.

8. Refund Policy for Discounted Courses

• 8.1 Refunds on discounted or promotional courses follow the same guidelines as full-priced purchases.
• 8.2 The amount refunded will reflect the discounted price paid, not the original retail value.

9. Abuse of Refund Policy

• 9.1 We reserve the right to refuse refunds to customers who abuse this policy, including excessive refund requests or fraudulent activity.
• 9.2 Accounts identified for misuse may be suspended or permanently closed without notice.

10. Changes to This Policy

• 10.1 We reserve the right to amend this Return Policy at any time.
• 10.2 Updated versions will be posted on our website with an effective date.
• 10.3 Continued use of the Platform after changes indicates acceptance.

11. Governing Law

• 11.1 This Return Policy is governed by the laws of England and Wales.
• 11.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions regarding this Return Policy, please contact us:

CARING AND SUPPORTIVE SERVICE LTD
58 Mund St
London, W14 9LZ
United Kingdom
Phone: +44 7522 515274
Email: info@motheroftheyear.co.uk