Terms and Conditions

Last Updated: 15 July 2025

Welcome to motheroftheyear.co.uk (the “Platform”). These Terms and Conditions (the “Terms”) govern your access to and use of our website and services, including all digital products and online courses. Please read these Terms carefully. By using our Platform, you agree to comply with and be bound by them in full.

1. Introduction

• The Platform is operated by CARING AND SUPPORTIVE SERVICE LTD (“we”, “us”, “our”).
• We offer digital educational products focused on parenting, family wellness, and lifestyle guidance.
• If you do not agree to these Terms, you must not use the Platform.
• We may update these Terms at any time without prior notice. Your continued use signifies acceptance of any changes.

2. Definitions

• User: Any visitor or customer using the Platform.
• Course: Digital content including video lessons, guides, and supporting materials.
• Services: All tools, features, and products offered via the Platform.

3. Eligibility & Account Registration

• You must be at least 18 years old to purchase from the Platform.
• If an account is required, you agree to provide accurate information.
• You are responsible for maintaining your account credentials.
• We may suspend or terminate accounts for misuse or violation of these Terms.

4. Digital Products

• All products are digital; no physical goods are supplied.
• Courses are accessible via email or account login (where applicable).
• Purchases grant lifetime access unless otherwise noted.
• It is your responsibility to ensure compatibility with our content.
• We may update or remove content without prior notice.

5. Pricing & Payments

• Prices are clearly displayed and inclusive of applicable taxes (if any).
• We accept payments in GBP (£), EUR (€), and USD ($).
• Payment must be completed before access is granted.
• Only major debit/credit cards are accepted.
• Prices may change, but completed purchases are unaffected.

6. Refund Policy

• Refunds are offered within 14 days, provided the Course has not been accessed or downloaded.
• Once content is accessed or downloaded, you waive your right to a refund.
• To request a refund, email info@motheroftheyear.co.uk with your name, order number, and reason.
• Approved refunds are processed within 14 business days to the original payment method.
• No partial refunds or exchanges are provided.

7. Intellectual Property

• All content is owned or licensed by CARING AND SUPPORTIVE SERVICE LTD.
• Your purchase grants a limited, non-transferable license for personal use only.
• You may not copy, sell, distribute, or publicly share any content.
• Unauthorized use may result in legal action.

8. User Conduct

• You agree to use the Platform lawfully and respectfully.
• You must not introduce harmful code or attempt to breach our security.
• Any such behavior may result in immediate termination and possible legal action.

9. Disclaimer

• Our Courses are for informational and educational purposes only.
• We do not guarantee specific results, outcomes, or benefits.
• Always consult with a healthcare provider before making health-related decisions.

10. Limitation of Liability

• We are not liable for damages or losses resulting from use of the Platform.
• This includes indirect or consequential loss, and technical issues beyond our control.
• We do not warrant the accuracy or completeness of any content.

11. Data & Privacy

• We handle personal data in accordance with our Privacy Policy and UK GDPR.
• By using the Platform, you consent to this processing.
• Payment information is not stored or accessed by us.

12. Platform Availability

• We aim to ensure 24/7 access but do not guarantee uninterrupted service.
• Downtime may occur for maintenance or unforeseen issues.
• We are not responsible for temporary unavailability.

13. Promotions

• From time to time, we may run promotions or discounts.
• These are subject to availability and may change without notice.
• Promotions cannot be combined unless clearly stated.

14. Third-Party Links

• The Platform may link to external websites.
• We are not responsible for the content or practices of third-party sites.
• You access such sites at your own risk.

15. Changes to Terms

• We may revise these Terms without notice.
• Continued use of the Platform after updates constitutes agreement.

16. Governing Law

• These Terms are governed by the laws of England and Wales.
• Any legal disputes will be handled in the courts of England and Wales.

17. Contact Us

CARING AND SUPPORTIVE SERVICE LTD
58 Mund St, London, W14 9LZ, United Kingdom
Email: info@motheroftheyear.co.uk
Phone: +44 7522 515274